Consumer Complaints

For consumer complaints in Arizona, California, Colorado, Idaho, Oregon, Utah, Washington or Wyoming, please call Stacy Anderson toll-free at 844.240.6644

For consumer complaints in Texas email sanderson@momentumloans.com 

CONSUMERS WISHING TO FILE A COMPLAINT AGAINST A MORTGAGE BANKER OR A LICENSED MORTGAGE BANKER RESIDENTIAL MORTGAGE LOAN ORIGINATOR SHOULD COMPLETE AND SEND A COMPLAINT FORM TO THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING:

TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING
2601 NORTH LAMAR, SUITE 201
AUSTIN, TEXAS 78705.

We maintain security standards and procedures regarding unauthorized access to customer information.

COMPLAINT FORMS AND INSTRUCTIONS MAY BE OBTAINED FROM THE DEPARTMENT’S WEBSITE AT  WWW.SML.TEXAS.GOV.

A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1.877.276.5550.

THE DEPARTMENT MAINTAINS A RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN ACTUAL OUT OF POCKET DAMAGES SUSTAINED BY BORROWERS CAUSED BY ACTS OF LICENSED MORTGAGE BANKER RESIDENTIAL MORTGAGE LOAN ROIGINATORS. A WRITTEN APPLICATION FOR REIMBURSEMENT FROM THE RECOVERY FUND MUST BE FILED WITH AND INVESTIGATED BY THE DEEPARTMENT PRIOR TO THE PAYMENT OF A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT THE DEPARTMENT’S WEBSITE AT  WWW.SML.TEXAS.GOV.

COMPLAINTS REGARDING THE SERVICING OF YOUR MORTGAGE SHOULD BE SENT TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING:

TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING
2601 NORTH LAMAR, SUITE 201
AUSTIN, TEXAS 78705.

We maintain security standards and procedures regarding unauthorized access to customer information.

COMPLAINT FORMS AND INSTRUCTIONS MAY BE OBTAINED FROM THE DEPARTMENT’S WEBSITE AT  WWW.SML.TEXAS.GOV.

A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1.877.276.5550.

A complaint form and instructions may be downloaded and printed from the Department’s website located at  WWW.SML.TEXAS.GOV. or obtained from the department upon request by mail at the address above, by telephone at its toll free consumer hotline listed above, or by email at smlinfo@sml.texas.gov.